Support
We answer within 24 hours
Contact us
Email support@encryptaapp.com. Abuse reports sent from inside a chat are reviewed within 24 hours.
Report or block someone
Open the conversation, tap the shield icon in the header, choose a reason and tick “also block them”. Blocking is enforced by our servers, so the person cannot send you anything. Manage blocks in Settings → Blocked.
Purchases
In the iPhone app, purchases and subscriptions go through Apple. Manage or cancel a subscription in iPhone Settings → your name → Subscriptions. If a purchase did not appear, use “Restore purchases” on the upgrade screen. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Forgot your password
On the sign-in screen tap “Forgot password”. If you still have your PIN, you can set a new password without losing your message history.
Delete your account
Settings → Security → Panic → Delete my account permanently. This removes your account and data immediately and cannot be undone.
Why can’t you recover my messages?
Messages are encrypted with keys that only your devices hold. If you lose your password, PIN, and every signed-in device, nobody — including us — can decrypt them.